WebMail 2.0 Frequently Asked Questions (FAQ's)

• Someone sent me a Word document as an attachment, but I'm having trouble downloading it. How can I download my attachment?
• How do I attach a file in a new message (send an attachment)?
• How do I make new folders?
• How do I delete folders in WebMail 2.0?
• How can I change the appearance of WebMail 2.0?
• Why does it take so long to launch my mail?
• Normally I use another client to check my e-mail, but I used WebMail 2.0 to check my e-mail last time. Now, using my client, I see a message that says DO NOT DELETE THIS MESSAGE. What do I do?
• Why do I get messages with this URL in them: http://www.roaringpenguin.com/mimedefang/enduser.php3?

Someone sent me a Word document as an attachment, but I'm having trouble downloading it. How can I download my attachment?

For best results in downloading an attachment through WebMail 2.0, use the following instructions:

1. Use Netscape or Internet Explorer
2. Once you are in the message, right click (Ctrl-click on Mac) on the attachment link.
3. Select Save Link As...
4. Specify where you would like to save the attachment and click Save.

You can now view the attachment.

How do I attach a file in a new message (send an attachment)?

To send an attachment in a new message:

1. Next to the Attachments line in the heading, click Browse.
2. Browse through your computer until you find the file you would like attached. Select the file and click Open.
3. Click the Attach File button next to the Browse button. If you do not click the Attach File button, the file will not be embedded into your message.

You should now see the file attached in the heading of your message.

How do I make new folders?

1. To create a new folder (or a new mailbox), click on the Create New Mailbox button. A new tab will appear with a text box.
2. Type in the name you would like to your new mailbox and
3. Click Set Name.

Your new mailbox will be set in alphabetical place among the other mailboxes.

How do I delete folders in WebMail 2.0?

1. You must first delete all of the messages inside the folder.
   Check each of the messages.
   Click the button labelled "Delete Checked Messages".
   Click the button "Empty Trash".
2. You will see a message "This mailbox is empty. Delete it?
   Click on "Delete it" and the folder will be deleted.

How can I change the appearance of WebMail 2.0?

You can change the appearance of WebMail 2.0 by going into the Preferences tab. In the Preferences tab, you can choose between five different themes. You can also choose to have your buttons appear at the top, bottom or both.

Why does it take so long to launch my mail?

The delay in pulling up your folders may simply be the size of your folders and any inherent delay in the network connections. Check if this occurs always or at certain times of the day.

Normally I use another client to check my e-mail, but I used WebMail 2.0 to check my e-mail last time. Now, using my client, I see a message that says DO NOT DELETE THIS MESSAGE. What do I do?

Many users use a POP3 based e-mail client while WebMail 2.0 is IMAP based. The IMAP server uses this message to put settings into your mail folder on the IMAP server. When you check your e-mail with a POP3 client, the message appears. It is safe to delete the message.

Why do I get messages with this URL in them: http://www.roaringpenguin.com/mimedefang/enduser.php3?

This message is alerting you to the fact that some of the e-mail that is being sent to you has viruses attached and these viruses have been removed at the e-mail server level. The message will advise you exactly what was removed. METNET e-mail filters for all known viruses.

WebMail General FAQ

WebMail 3.0 FAQ

Some of the materials in this document were obtained from University of Minnesota, Twin Cities, Academic and Distributed Computing Sevices (ADCS)and the Digital Media Center (DMC).ADCS and the DMC are units of the Office of Information Technology (OIT).