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WebMail 3.0 Frequently Asked Questions (FAQ's)

What are some of the new features of WebMail 3.0?

The biggest change is in the way WebMail 3.0 looks compared to WebMail 2.0 using smaller graphic standards and a CSS-based layout results in much faster load times. Mailbox indexes have now been broken down to 10 messages per page. (This is a setting that can be changed by each user.) A spell-checking feature has been added as well.

Which Web browsers can I use with WebMail 3.0?

Java Scripting Enabled is required with all of the following browsers:

  • Internet Explorer 6 and above
  • Firefox 1.x
  • Netscape 7.x
  • Opera
  • Safari 1.x
  • Safari 2.x

Which Web browsers does WebMail 3.0 NOT support?

  • Netscape 4.x and older
  • Internet Explorer 5 and older
  • Safari 1.x with Mac OS 10.2.8

How can I get a copy of Firefox for my Mac or PC?

Go to www.getfirefox.com to download a copy.

My computer runs on Mac 0S 8.x; how can I read my e-mail on the Web?

WebMail 2.0 is still available and supports older operating systems and browsers.

My computer runs on Mac OS 9.x; how can I read my e-mail on the Web?

WebMail 2.0 is still available and supports older operating systems and browsers.

Why do I only see the 10 messages when I log in? I know I have a lot more messages than that. Where are they?

WebMail 3.0 divides your mailbox's index into 10 messages per page. This helps to increase WebMail's speed. Use the navigation tools on the top left to move from page to page. The number of messages per page can be changed in ˇSettingsˇ however, increasing it substantially will slow the e-mail program.

Where's my address book?

Your address book is still safe and sound in WebMail 2.0. You must export your addresses from WebMail 2.0 and import them into WebMail 3.0. Since there is a known issue that prevents users from importing the address book while using Internet Explorer, you must use a different browser, (i.e., Firefox). We are working on resolving this issue.

Can I add recipient's e-mail address to the WebMail 3.0 Address Book?

Yes. E-mail addresses listed in From: or CC: can be added to the WebMail 3.0 address book. See the WebMail 3.0 Guide for detailed instructions.

I have tried to export my address book from WebMail 2.0 to WebMail 3.0, and nothing happens. What can I do?

There is a known issue that prevents users from importing the address book while using Internet Explorer. Try using a different browser, (i.e., Firefox). We are working on resolving this issue.

Why does WebMail 3.0 only import some of my addresses from WebMail 2.0. Why?

There is a known issue that prevents WebMail 2.0 from exporting any address book entries without being associated with a "name." To work around this known issue, edit any unnamed entries in your WebMail 2.0 addresses book, and try the export/import again. We are working on resolving this issue.

Can I import my address book from another e-mail client?

Yes. The Address Book feature allows users to import .cvs and .ldif files.

I want to export only some of my WebMail 3.0 Address Book entries. Is that possible?

No. The export option for WebMail 3.0 address book will only export the entire address book and not individual or group entries.

Using the .vcf format to export my address book from WebMail 2.0 to WebMail 3.0 does not work. What can I do?

There is a known issue with exporting address in WebMail 2.0 using the .vcf format. Try using the ldif option with Firefox. We are working on resolving this issue.

When creating a group, WebMail 3.0 randomly selects e-mail addresses instead of the ones I have chosen. What can I do?

This is a known issue for Windows Firefox and Internet Explorer users. We are working on a solution to this issue.

Is there a way I can sort my WebMail 3.0 address book entries?

Not at this time.

When I log in to WebMail 3.0, the page that has my oldest, unread e-mail message appears. Is there any way to change that setting?

Not at this time.

Is there a "cc" and "bcc" feature I can use?

Yes. The cc and bcc address fields are not shown by default. To use cc or bcc when writing a new message, follow the CC and BCC links that appear just below the TO: field.

I want to forward a message that already has an attachment to another recipient. Will the attachment automatically forward along with the message?

No. If you want to forward a message and include its attachment, you must first download the attachment and then re-attach it.

What happens if I neglect to include an address in the address fields and send a message?

The message "This message isn't addressed to anybody yet!" appears. You can now enter an e-mail address in the address field(s) and send your message.

Why can't I delete folders in WebMail 3.0?

To delete folders, you must first delete all the messages inside the folders. Then, navigate to the folder. You will see: ˇThis Mailbox is Empty.ˇ and a link ˇDelete It?ˇ. Click on the link to delete the folder.

Can I create a mailbox within a mailbox, (i.e., nested folders)?

Not at this time.

How can I set a "signature" that will be added at the bottom of any new messages I write?

Go to the Settings and locate the Signature option. Any information you enter in the signature field will be added to every new message you write. For best results, include a few blank lines before you enter your text.

Is there a search feature for WebMail 3.0?

Not at this time.

Using Select All on Page only selects the messages on the page I am viewing. How do I deselect them?

Click the Select All on Page link again and all messages will be deselected. The Select All on Page link works like a toggle switch.

Does WebMail 3.0 support international character sets?

Not at this time.

The From and Subject columns overlap, making it impossible for me to read my e-mail. I am using a Mac 10.2 with Safari 1.x. What can I do?

The only work-around for this known issue is to use a different browser, (i.e., Firefox).

Some of my message text appears in such a small font, I am unable to read it. What can I do?

For some Firefox users, the message text appears very small compared to the other text on the page. We are working to resolve this issue. There are two possible solutions:

Increase your browser's font size (Windows: Ctrl+Shift+=; Mac: Apple+=).

Or Change your browser's settings. Firefox 1.5: Tools > Options > Content tab > Fonts and Colors Advanced button > Change monospace size from 13 to 16. Firefox 1.0.7: Tools > Options > General tab > Fonts and Colors button > Change monospace size from 13 to 16.

How can I get WebMail 3.0 to list the To column instead of the From column in my sent mail folder?

You are probably viewing the "Sent" mail folder from another e-mail client. You can change WebMail 3.0 settings to recognize your existing "Sent" mail folder. Go to Settings > Sent-mail Mailbox: and > choose the mailbox (folder) from the pull-down list > Click Apply Changes.

What is the best option for using a screen reader?

It is best to change the WebMail 3.0 settings to the plain theme. See ˇHow can I change the appearance of WebMail 3.0?ˇ

How can I change the appearance of WebMail 3.0?

For now, the only other theme available is a "plain theme." This is the best option for using a screen reader. To view the plain theme, login to WebMail 3.0 and navigate to Settings. In your browserˇs address bar, insert "theme=plain" AFTER " ˇ/prefs.php?" and then press Enter/Return. (WebMail 3.0's URL should now appear as: ˇ/prefs.php?theme=plain)

Note: The default view will be restored the next time you log in.

How can I change back from the "plain theme" to the WebMail 3.0 default?

To view the default theme, navigate to Settings. In your browserˇs address bar, insert "theme=default" AFTER " ˇ/prefs.php?" and then hit Enter. (WebMail 3.0's URL should now appear as: ˇ/prefs.php?theme=default)

Normally I use another client to check my e-mail, but I used WebMail 3.0 to check my e-mail last time. Now, using my client, I see a message that says DO NOT DELETE THIS MESSAGE. What do I do?

Many users use a POP3 based e-mail client, however, WebMail 3.0 is IMAP-based. The IMAP server uses the DO NOT DELETE message to insert settings into your mail folder on the IMAP server. When you check your e-mail with a POP3 client, the message appears. It is safe to delete the message.

I am attempting to login to WebMail 3.0 from my employer's network without any success. The following message appears (or something similar): "Redirection limit for this URL exceeded. Unable to load the requested page. This may be caused by cookies that are blocked." My browser is not blocking cookies. What can I do?

The firewall or proxy server used by your employer may cause this. Please consult with your employer's network administrator for a resolution.

When I print an e-mail message using Internet Explorer the printed copy no longer has the same look as the browser. What's going on?

While printing e-mail messages with Internet Explorer, the WebMail 3.0 stylesheet is stripped out. We are working on resolving this issue.

I want to go back to WebMail 2.0, but when I try, I can only choice I have is WebMail 3.0. How can I get back to using WebMail 2.0?

WebMail 2.0 is still available at www.mail.metnet.edu. Verify that you are not selecting Web mail from a shortcut or favorite.

Do I have to include "@metnet.edu" when entering a local e-mail address?

Yes, at this time WebMail 3.0 cannot auto-complete e-mail addresses or use an LDAP directory server.

WebMail General FAQ

WebMail 2.0 FAQ
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